Easy returns via our returns portal
We have a handy returns portal within our online store, with which you can easily create a returns label. Returns from the Netherlands are free and returns from Belgium are free via the carrier DPD.
We have a handy returns portal within our online store, with which you can easily create a returns label. Returns from the Netherlands are free and returns from Belgium are free via the carrier DPD.
When you make a purchase from Donrox, you have the right to return your order for 30 days after receipt without giving any reason. After registering your return, you have another 14 days to return your product to us. After we have received the return shipment, you will receive a full refund of the order amount. For returns from the Netherlands, Donrox will cover the return costs. For returns from Belgium, a surcharge may apply to the free return, depending on the carrier chosen.
Before returning, you may only view, assess and test the product to the extent reasonably necessary to assess whether the product meets your needs. If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging (undamaged!).
If the returned product does not meet the aforementioned conditions or if the returned product contains visible signs of use, you can no longer invoke the right of withdrawal. The right of withdrawal is also excluded if there is a situation as stated in the law (Article 6:230p of the Dutch Civil Code). This is the case, for example, if there are personalized products or if the seal is broken.
You may be charged for depreciation of the product if the depreciation is a result of handling the product that goes beyond what is necessary to determine the nature, characteristics and operation of the product. This reduction in value is in any case deemed to be present in the event of visible damage(s) to the product and/or incomplete return of the product, as referred to in article 4.8 of our general terms and conditions.
To exercise the right of withdrawal, you must contact us (Donrox BV, Beekstraat 54, 6001 GJ, Weert, customerservice@donrox.com, Telephone: +31 (0)492 727727) of your decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail).
To exercise your right of withdrawal, you can use our returns portal. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.