PRIVACY STATEMENT Donrox BV

By using our website or by contacting us, we receive certain information from you. We attach great importance to the protection of your personal data and always handle this data with care. With this privacy statement we would therefore like to inform you as well as possible about the data we collect from you, the way in which we collect your data and the purpose of processing this data.

  1. Who is responsible for the processing of your (personal) data?

If you use our services, we are the controller for the processing of your personal data within the meaning of the General Data Protection Regulation (“GDPR”). This means that we can determine the purposes for which and the means with which the personal data are processed. We see it as our responsibility to treat your data with all care and confidentiality.

  1. What personal data is collected?

If you contact us or use our services:

  • First and last name;

  • Phone number;

  • Address;

  • E-mail address;

  • Company name;

  • Financial details;

  • And other relevant information.

When you visit our website:

In order to serve you via our website, it is sometimes necessary for us to process your personal data. Personal data is data that can be traced back to you as a person, for example your IP address. 'Processing' of personal data refers to all actions that are possible with data. This includes, for example, registering, viewing, storing, supplementing and providing your personal data to third parties.

We may use your personal data obtained via our website or other correspondence if you give permission, such as your name, address, e-mail address, telephone number and all other information that you actively provide to us. We never use your data for other purposes unless you give permission for this.

If you apply with us

We process your personal data when you apply for a job with us. For example, we process your contact details (name, address, telephone number, e-mail address, etc.), education and employment history. We do not collect or process special data about applicants, for example data that reveals your racial or ethnic background, political or religious beliefs, trade union membership, health or sexual orientation. If sensitive information about an applicant is collected due to certain circumstances, we will request explicit written permission from you as an applicant.

  1. How do we obtain your personal data and why do we process it?

We receive a large part of the personal data directly from you. For example, when you visit our website, contact us and/or place an order with us.

In addition, we may also collect information regarding your use of our website. We use various techniques for this, including cookies.

We may process personal data if we have a legal basis for doing so. In most cases this will be the execution of an agreement, a legal obligation or your consent. We need information from you because of the contractual agreements between you and us, such as your purchase of a product or your right to a warranty. This is the case with:

  • To order;

  • Deliver;

  • Returns and repairs;

  • Contact our customer service

In addition, we can also rely on a 'legitimate interest'. This means that we want to improve our services and provide you with the most optimal and personal service. We may also have a legal obligation to use your data, for example when we suspect fraud.

  1. Cookies

To make our website work properly, we may use cookies. A cookie is a small text file that is placed on your device during your visit to our website. Such a cookie stores information about the way in which you use our website. More information about the cookies we use can be found in our cookie policy. When you use our website(s), your data is automatically processed. This concerns the following information:

  • Information about the browser used (type, version, screen resolution, etc.);

  • IP address;

  • Language preferences;

  • Data associated with the use of the website(s);

  • Contact details left via the contact form.

We may combine the information we have received with the information we have obtained from other sources, for example via the website(s). This allows us to improve the accuracy and completeness of the information.

  1. Special and/or sensitive personal data?

We do not intend to collect data about persons under the age of 16, unless permission has been obtained from their parents or guardian. If you are convinced that we have collected personal information from a minor without consent, please contact us via our contact details. We will then delete this data.

  1. What processing purposes do we have?

We may only process personal data if we have a legal basis for doing so. In most cases this will be the performance of an agreement, a legal obligation or our legitimate interests. Our legitimate interests may include marketing purposes and improving our services. If there is a legitimate interest, we will of course check whether we believe that your interests do not outweigh ours.

We would like to offer you the best possible service. To do this we process data. Below we indicate why we process personal data.

  • to identify you as a person and to address you appropriately;

  • to be able to process and answer your questions;

  • to be able to contact you;

  • to be able to execute the agreement we have with you, including carrying out work and processing payment;

  • by sending you requested information, for example quotes;

  • to offer you the opportunity to create an account on our website;

  • to be able to communicate with you in case of questions or complaints;

  • create and analyze statistics for the use of our website;

  • improve the user-friendliness of our website;

  • to process and handle any application from you;

  • to comply with any legal obligations, such as collecting data that we need for our tax return.

  1. How long are your personal data kept?

We do not store the collected data for longer than is strictly necessary for the purpose for which this data was originally collected or processed. To the extent that no statutory retention period has been determined for certain purposes of data processing, we will never retain this data for longer than seven (7) years after the data is no longer necessary. For the retention period of the data collected via cookies, we refer to our cookie statement.

  1. How is your data secured?

We consider your privacy important and ensure that your data is treated confidentially and with care. We have therefore taken appropriate technical and organizational security measures against loss, theft or otherwise unlawful processing of this data. In this way, we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly checked.

  1. With whom is personal data shared?

We may share your personal data with third parties if this is necessary for the execution of the agreement and/or to comply with any legal obligation. For example, if part of the agreement is performed by someone else, it may be necessary to share certain (personal) data with this person. Your data will only be passed on to persons or bodies outside the European Economic Area (EEA) if the country in question has an adequate level of data protection.

We only pass on your data to other parties if this is really necessary for our services. This concerns these parties: delivery partners, suppliers or repairers, product support, payment partners and IT service providers. Finally, our delivery partner must deliver your order to the correct address and when something needs to be repaired, this will be done by a repairman.

  1. What rights do you have with regard to the processing of your personal data?

We would like to point out your rights with regard to your personal data that we collect and process:

  • Right of access

You have the right to request and view the personal data that we collect and process from you. We will send this information to you if you request it.

  • Right to rectification and addition

You have the right to have your data corrected if it has been communicated incorrectly, has changed in the meantime or has been processed incorrectly. We will adjust your data if you request this.

  • Right to be forgotten

In a number of cases you have the right to have us delete your data. This will occur if:

  • we no longer need your data for the purposes for which we collected or processed your data;

  • you withdraw the previously given (explicit) consent for the use of your data;

  • you object to the processing of your data, whereby your objection outweighs our interest in processing your data;

  • you object to the processing of your data, whereby your objection is against direct marketing;

  • there is no (longer) a legal basis for the processing of your data;

  • we are legally obliged to delete your data after a certain time; or

  • you are younger than 16 years old and your personal data has been collected via our website.

  • Right to restriction of processing

You have the right to restrict the processing of your data. If we are informed that we are using incorrect data, we will not use this data until we have checked whether this data is correct. We will also limit the processing of your data if the processing is unlawful or no longer necessary, but you have requested us to keep the data. This may be the case if you want to request this information later.

  • Right to data portability

You have the right to receive the personal data that we have collected from you. We will send this information to you if you request it.

  • Right to object to data processing

You have the right to object to direct marketing or because of your specific situation. Naturally, you also have the right to object to the processing of your personal data by us if your personal data is used for purposes other than necessary for the execution of an agreement or necessary for compliance with a legal obligation. If you object to the processing of your personal data that is necessary for the performance of our work, we may no longer be able to offer our services to you.

Do you want to use one or more of these rights? Please contact us via the contact details below.

  1. Contact

You can contact us at any time if you have any questions or requests regarding data processing. Our data are:

Donrox BV

Beekstraat 54

6001 GJ Weert

Email: info@donrox.com

Phone number: +31 (0)492 727727

  1. Complaints?

If you are not satisfied with the way we handle your personal data, we request that you first Contact to contact us. If we cannot find a solution together, you can file a complaint with the Dutch Data Protection Authority.

  1. Adjust privacy statement

We have the right to change this privacy statement. If there are any changes, we will publish them on the website.